These Terms and Conditions govern your use of the Zilvra925 website, your purchases from us, and the relationship between you and Zilvra925. Please read them carefully before using our site or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

Website Terms

You are welcome to browse our website, learn about our products, and use our resources for personal, non-commercial purposes. You may not scrape our content, use automated tools to extract data, reproduce our product descriptions for competing purposes, or attempt to access restricted areas of our site.

To make a purchase, you may create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please use a strong password and contact us immediately if you suspect unauthorized access.

We make every effort to ensure the accuracy of product descriptions, pricing, sizing information, and photography on our website. However, minor variations may occur. Colors may appear differently across devices due to screen calibration. Gemstones are natural materials and will vary in color and pattern — these variations are part of their character, not defects.

Purchase Terms

All orders are subject to acceptance and availability. When you place an order, you will receive an order confirmation email. This email confirms that we have received your order — it does not constitute acceptance. Acceptance occurs when we dispatch your items and send a shipping confirmation.

Prices are listed in [currency] and include applicable taxes unless otherwise stated. Shipping costs are calculated at checkout based on your location and selected delivery method. We accept payment via [payment methods]. Payment is processed securely through our payment partners. We do not store your full credit card details on our servers.

We reserve the right to refuse or cancel any order for reasons including: product unavailability, errors in pricing or product information, suspected fraudulent activity, or violations of these terms. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

Shipping Terms

We ship to [list of countries/regions]. Delivery timeframes are estimates and begin from the date of dispatch, not the date of order. Custom and pre-order pieces have longer lead times, which will be clearly communicated on the product page.

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by customs processing, weather events, carrier disruptions, or incorrect addresses provided by you. Please ensure your shipping address is complete and accurate. We cannot change the shipping address after an order has been dispatched.

All shipments include tracking. A signature may be required for high-value orders. If a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange re-shipment at your expense or process a refund minus original shipping costs.

Returns & Refunds

We want you to love your Zilvra pieces. If you are not completely satisfied, you may return unworn, undamaged items in their original packaging within 30 days of delivery for a full refund or exchange. Gift purchases may be returned within 45 days.

Items must be returned with all original tags, packaging, and documentation. We reserve the right to refuse returns that show signs of wear, damage, or alteration. Earrings (for hygiene reasons), engraved or personalized items, and pierced-body jewelry that has been opened cannot be returned unless faulty.

To initiate a return, contact our customer service team at [email] to receive a return authorization and prepaid shipping label (available for [regions]). Refunds are processed within 5–7 business days of receiving your returned item. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Custom-made and engraved pieces are final sale and cannot be returned unless they arrive damaged or do not match the agreed specifications.

Intellectual Property

All content on this website — including text, images, logos, product names, designs, and graphics — is the property of Zilvra925 or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our trademarks, reproduce our content for commercial purposes, or create derivative works from our materials without written permission.

The Zilvra925 name, logo, and distinctive product designs are registered trademarks. Unauthorized use constitutes infringement and will be pursued to the fullest extent of the law.

Limitation of Liability

Zilvra925 provides this website and our products on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information on our site. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

Our total liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the amount you paid for the specific product giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or emotional distress, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations may not apply to you.

Privacy

Your privacy matters to us. Our Privacy Policy, available at [link], explains how we collect, use, store, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy. We comply with applicable data protection regulations including [GDPR/CCPA as applicable].

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising from these terms or your use of our website shall be resolved exclusively in the courts of [Jurisdiction]. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date. Material changes will be communicated via email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated terms.

Contact Us

If you have questions about these Terms and Conditions, your rights, or any aspect of our service, please contact us:

Email: [legal@zilvra925.com] Postal Address: [Company Address] Customer Service: [support@zilvra925.com] | [Phone Number]

Our customer service team is available [days and hours]. We aim to respond to all inquiries within 24 hours during business days.