We want you to love your Zilvra925 jewelry. If for any reason you’re not completely satisfied, our 30-day return policy is designed to make things right — fairly and transparently.

Our 30-Day Return Policy

You may return any eligible item within 30 days of delivery for a full refund to your original payment method. To be eligible for a return, your item must meet the following conditions:

•           Unworn and unused — The jewelry must show no signs of wear, including no scratches, tarnish from body contact, stretched chains, or bent components

•           Original packaging intact — All original packaging materials must be included: the Zilvra925 gift box, anti-tarnish pouch, care card, authenticity certificate, and BIS hallmark card

•           Tags attached — Any product tags or labels must still be attached

•           Return Authorization obtained — You must have a valid RA number issued by our team

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your expense.

How to Initiate a Return

Returning an item to Zilvra925 is straightforward. Here’s the step-by-step process:

1.         Email Us — Send an email to zilvra925@gmail.com with the subject line “Return Request - [Your Order Number]”. Include your order number, the item(s) you want to return, and your reason for the return.

2.         Receive Your RA Number — Our team will review your request and reply within 24-48 hours with a Return Authorization (RA) number and detailed return instructions.

3.         Pack Securely — Place the unworn jewelry in its original packaging (gift box, pouch, all certificates and cards). Place this inside a sturdy outer shipping box with adequate padding. Write the RA number clearly on the outside of the package.

4.         Ship to India — Mail your return to the address below using a tracked shipping service. We strongly recommend purchasing shipping insurance. You are responsible for the cost of return shipping.

Refund Processed — Once we receive and inspect your return (typically within 5-7 days of receipt), we’ll process your refund to your original payment method within 14 business days. You’ll receive an email confirmation when your refund has been issued.

Return Shipping

The customer is responsible for paying the cost of return shipping to our workshop in India. Our return address is:

Sandeep Enterprises (Zilvra925) 27B Akhilesh Tower, Hariparwat Agra, Uttar Pradesh 282001 India

Because you’re shipping internationally from the US to India, return shipping typically costs between $25-45 depending on the carrier and service level you choose. We strongly recommend:

•           Using a tracked shipping service so you can confirm delivery

•           Purchasing shipping insurance for the full value of the item

•           Keeping your shipping receipt and tracking number until your refund is confirmed

The original $19 shipping fee paid at checkout is non-refundable.

Refund Process

Once your returned item arrives at our workshop:

1.         Our quality team inspects the piece to confirm it meets return conditions (unworn, original packaging intact)

2.         If approved, we process your refund within 14 business days

3.         The refund is issued to your original payment method (the credit card or PayPal account used for the purchase)

4.         You’ll receive an email confirmation once the refund has been processed

5.         Depending on your bank, the refund may take an additional 5-10 business days to appear on your statement

If your return does not meet our conditions, we’ll email you with details and ship the item back to you at your expense.

Exchanges

We offer exchanges within the same 30-day window, subject to availability. The most common exchange is for a different ring size. The process is identical to a return:

1.         Email zilvra925@gmail.com with your order number and desired exchange

2.         We’ll confirm availability of the new size and issue an RA number

3.         Ship the original piece back to us following the return process above

4.         Once we receive and approve your return, we’ll ship your replacement item

If the requested exchange item is not available, we’ll issue a full refund instead. Exchange shipping (sending the new item to you) is covered by us.

Non-Returnable Items

The following items cannot be returned or exchanged:

Damaged or Defective Items

If your jewelry arrives damaged or has a manufacturing defect, we’ve got you covered — completely:

•           No return shipping cost: We’ll either provide a prepaid return label or reimburse your return shipping costs for defective items

•           Full replacement or refund: Your choice — we’ll craft a new piece for you or issue a complete refund

•           48-hour claim window: Please email us at zilvra925@gmail.com within 48 hours of delivery with clear photos of the damage or defect and your order number

•           Fast resolution: We prioritize damaged/defective claims and typically resolve them within 5-7 business days

Manufacturing defects are covered by our 1-year warranty and are handled separately from our standard return policy.

Return Address

Please send all returns to:

Sandeep Enterprises (Zilvra925) 27B Akhilesh Tower, Hariparwat Agra, Uttar Pradesh 282001 India

Be sure to write your RA number clearly on the outside of the package. Returns sent without a valid RA number may be refused or experience significant processing delays.

Questions?

We’re here to help make your return or exchange as smooth as possible. If you have any questions about whether your item is eligible, need help with the return process, or want to check on a return you’ve already sent, email us at zilvra925@gmail.com with your order number and we’ll respond within 24-48 hours.