[Image: A person using a screen reader while browsing on a laptop in a cozy home setting, a Zilvra925 bracelet visible on their wrist, natural afternoon light coming through a window]

Our Commitment to Inclusion

Zilvra925 believes that beauty, quality, and ethical consumption should be accessible to everyone — including people with disabilities. Accessibility isn’t an afterthought or a legal checkbox for us. It’s a value that shapes how we build our website, design our stores, train our team, and communicate with our customers.

We’ve made mistakes along the way, and we’ve learned from them. A customer using a screen reader told us last year that our image descriptions were missing on nearly half our product pages. She was right. We fixed every single one within a week and built a process to ensure it never happens again. That feedback made us better, and we’re grateful for it.

Digital Accessibility

Our website is designed and maintained to meet WCAG 2.1 Level AA standards. We conduct quarterly audits using both automated tools and manual testing with assistive technology users.

Features available on our website:

•           Screen reader compatibility — All pages work with JAWS, NVDA, VoiceOver, and TalkBack. We test personally with each.

•           Keyboard navigation — Every feature, link, and interactive element is fully operable without a mouse. Tab order follows logical reading sequence.

•           Text resizing — Our site supports browser zoom up to 200% without breaking layout or hiding content.

•           Alt text on all images — Product photos, lifestyle images, and decorative elements include descriptive alternative text. We write these for humans, not search engines.

•           Color contrast — All text meets minimum 4.5:1 contrast ratio against backgrounds. Buttons and interactive elements meet 3:1 ratio.

•           Captions and transcripts — All video content includes closed captions and full text transcripts.

•           Consistent navigation — Menus, buttons, and links are labeled consistently across the site so you always know where you are.

•           Focus indicators — Visible focus outlines show exactly which element you’re interacting with when using keyboard navigation.

•           Error identification — Form errors are clearly identified with both color and text descriptions, including suggestions for correction.

•           Flashing content — We never use content that flashes more than three times per second, protecting visitors with photosensitive conditions.

Physical Store Accessibility

Our retail locations are designed to welcome everyone:

•           Wheelchair access — All stores have step-free entrances, aisles wide enough for wheelchair navigation (minimum 36 inches), and accessible checkout counters.

•           Accessible fitting areas — Lowered mirrors, seating at accessible heights, and adequate maneuvering space in all try-on areas.

•           Service animals welcome — Without question, without documentation required.

•           Accessible restrooms — All locations with restroom facilities include fully accessible stalls and sinks.

•           Visual assistance — Staff trained to describe pieces verbally and provide magnifying tools for close inspection.

•           Hearing accommodations — Staff carry notepads for written communication and are trained in basic visual communication for customers who are deaf or hard of hearing.

•           Sensory-friendly hours — Monthly “Quiet Hours” with dimmed lighting, reduced music volume, and limited occupancy for customers with sensory sensitivities.

Communication Accessibility

We want to hear from you in whatever way works best:

•           Email — Responses within 24 hours

•           Phone — With trained staff who speak clearly and patiently

•           Live chat — Text-based support on our website

•           Mail — Zilvra925 Accessibility, 450 Silver Lane, Suite 200, Brooklyn, NY 11201

•           Social media — Direct messages monitored during business hours

If you need information in a different format — large print, simplified language, or another accommodation — just ask. We’ll provide it at no charge.

[Image: Interior of a Zilvra925 retail store showing wide accessible aisles, varied counter heights, comfortable seating areas, and warm welcoming lighting]

Ongoing Improvement

Accessibility is a journey, not a destination. Here’s how we keep moving forward:

•           Quarterly audits by certified accessibility consultants

•           User testing with people who use assistive technology

•           Staff training every six months on disability awareness and accommodation best practices

•           Customer feedback loop — Every accessibility suggestion goes directly to our UX and retail operations teams

•           Annual review of this statement, updated with specific improvements made

Reporting Accessibility Issues

Found something that doesn’t work for you? We want to know — immediately.

Email us at accessibility@zilvra925.com or call 1-800-ZILVRA-1 and ask for our accessibility coordinator. We respond to all accessibility reports within 48 hours and aim to resolve issues within two weeks. If we can’t fix something that fast, we’ll tell you why and give you a realistic timeline.

We also want to hear what we’re doing right. Positive feedback helps us understand what matters and prioritize accordingly.