Order Status
Wondering where your order is? Here’s everything you need to know about tracking your Zilvra925 purchase from our workshop in Agra to your doorstep.
How to Check Your Order Status
Checking your order status is simple and takes just a few clicks:
1. Check Your Email — After placing your order, you’ll receive an order confirmation email at the address you provided during checkout. This email contains your unique order number — keep it handy.
2. Watch for Dispatch Notification — Once your piece has been handcrafted, quality-checked, and dispatched from our Agra workshop, you’ll receive a second email with your tracking number and a direct link to the carrier’s tracking page.
3. Track in Real Time — Click the tracking link in your dispatch email, or visit our Order Status page and enter your order number and email address to see the latest updates on your shipment.
Order Status Definitions
Here’s what each status in your order journey means:
|
Status |
What It Means |
|
Order Placed |
Your order has been received and confirmed. Payment has been processed successfully. |
|
Processing |
Our artisans have begun crafting your piece to order in our Agra workshop. This typically takes 1-3 business days. |
|
Quality Check |
Your jewelry has completed production and is undergoing our rigorous quality inspection, authentication, and certification process. |
|
Dispatched |
Your order has been packaged in our signature gift box and handed over to our shipping carrier (DHL, FedEx, or UPS). Your tracking number is now active. |
|
In Transit |
Your package is on its way from India to the United States. International transit typically takes 10-15 business days. |
|
Out for Delivery |
Your package has cleared US customs and is on a local delivery vehicle headed to your address. |
|
Delivered |
Your package has been delivered. Signature confirmation is required for all deliveries. |
Estimated Timelines
|
Stage |
Timeline |
|
Order Processing & Handcrafting |
1-3 business days |
|
Quality Check & Certification |
1 business day |
|
Customs Documentation |
1 business day |
|
International Shipping (India to US) |
10-15 business days |
|
US Customs Clearance |
2-5 business days |
|
Local Delivery |
3-5 business days |
|
Total Estimated Time |
21-33 business days |
Please note: Business days are Monday through Friday, excluding Indian and US public holidays. While most orders arrive within 20-30 business days, occasional delays due to customs processing or carrier logistics can extend this window slightly.
What to Do If There’s a Delay
If your order hasn’t arrived within the estimated timeframe, we’re here to help. First, check your tracking link for the most up-to-date carrier information — sometimes packages are held up in customs for a few extra days. If your tracking hasn’t updated in more than 5 business days, or if your order is past the 33-business-day mark, email us at zilvra925@gmail.com with your order number, and we’ll investigate immediately. We can contact the carrier directly, file a claim if needed, or discuss alternative solutions with you.
Order Confirmation Details
Your order confirmation email includes all the important details about your purchase:
• Order Number — Your unique reference number for all communication
• Items Ordered — Product names, descriptions, sizes, and prices
• Shipping Address — The delivery address you provided at checkout
• Estimated Delivery Window — A date range based on our current processing and shipping timelines
• Payment Summary — Item subtotal, shipping cost ($19), and order total in USD
If you notice any errors in your order confirmation — wrong size, incorrect address, or missing items — contact us at zilvra925@gmail.com within 24 hours so we can correct it before production begins.
Need Help?
Our customer support team is always here for you. Email us at zilvra925@gmail.com with your order number, and we’ll respond within 24-48 hours. For the fastest assistance, include your order number and a clear description of your question or concern in your first message.