At Zilvra925, we believe in complete transparency about our shipping process. Here’s everything you need to know about how your handcrafted jewelry travels from our Agra workshop to your door.

Shipping From India to You

Every Zilvra925 piece is handcrafted to order in our workshop in Agra, Uttar Pradesh, India. We don’t mass-produce or keep large inventories — instead, skilled artisans create your jewelry specifically for you after you place your order. This made-to-order approach means your piece is fresh, unworn, and crafted with care, but it also means we need a little more time than a typical domestic e-commerce order.

Your order travels from our workshop in India to your address in the United States via premium international express carriers. While the journey is international, we’ve streamlined every step to make the experience as smooth as possible for you. All duties and taxes are prepaid, all packages are fully insured, and tracking is provided from dispatch to delivery.

Delivery Timeline Breakdown

Here’s exactly what happens after you click “Place Order”:

Please note: Business days are Monday through Friday, excluding Indian and US public holidays. Peak seasons (November-December, February) may experience slightly longer processing times.

Shipping Costs

We charge a flat shipping rate of $19 per order to anywhere in the United States. This is a true flat rate — whether you order one delicate pendant or ten pieces for your bridal party, your shipping cost remains $19.

This $19 covers: - Premium express international shipping via DHL, FedEx, or UPS - Full package insurance from door to door - All customs duties, import taxes, and clearance fees - Signature confirmation delivery - Our signature gift packaging

There are no hidden fees, no surprise charges, and no additional costs of any kind.

Duties & Taxes Included

The price you see on our website is the total, final price — guaranteed. We absorb all costs associated with importing your jewelry into the United States, including:

•           US customs duties on silver jewelry

•           Import taxes and processing fees

•           Customs broker fees

•           Any other regulatory charges

We handle all the paperwork, pay all the fees upfront, and build these costs into our product pricing. When your package arrives, you simply sign for it and enjoy your jewelry. You’ll never receive a bill or request for additional payment.

Shipping Carriers

We partner with three of the world’s most trusted international express carriers — DHL, FedEx, and UPS. For each order, we select the carrier that offers the best combination of transit time and reliability for your specific destination. All three carriers provide:

•           Express air service from India to the US

•           Real-time online tracking

•           Full customs clearance support

•           Signature-required delivery

•           Comprehensive insurance coverage

You cannot select a preferred carrier at checkout, but rest assured we choose the optimal option for your area.

Tracking Your Order

From the moment your order leaves our workshop, you’ll have full visibility into its journey:

1.         You’ll receive a dispatch email with your carrier tracking number

2.         Click the tracking link for real-time updates

3.         Track your package from India → US customs → local delivery

4.         Delivery updates are posted at each milestone

Tracking information typically becomes active within 24 hours of dispatch. If your tracking number isn’t working after 48 hours, email us at zilvra925@gmail.com and we’ll investigate.

Signature Required

For your protection and ours, all Zilvra925 deliveries require a signature. The carrier will not leave your package unattended at your door. If no one is available to sign, the carrier will leave a delivery attempt notice and typically make 2-3 additional attempts before holding the package at a local facility for pickup.

Please ensure your shipping address is one where someone will be available to sign during business hours, or consider having your order delivered to your workplace.

Packaging

Every Zilvra925 order arrives in our signature gift packaging — because presentation matters:

•           Zilvra925 Gift Box — Premium branded box with magnetic closure, ready for gifting

•           Anti-Tarnish Pouch — Soft velvet pouch to protect and store your jewelry

•           Care Card — Instructions for keeping your silver jewelry looking its best

•           Authenticity Certificate — Documentation of your piece’s materials and specifications

•           BIS Hallmark Card — Proof of our official BIS hallmark certification (HM/C-8890238712)

•           Gift Message Card — Included free if you added a message at checkout

No pricing information is included in gift shipments — the focus is entirely on the unboxing experience.

Lost or Damaged Packages

Every Zilvra925 shipment is fully insured from our workshop to your door. In the unlikely event that your package is lost in transit or arrives damaged:

•           Lost Packages: If your tracking hasn’t updated in 10+ business days, or if the carrier confirms a lost package, we’ll file an insurance claim and either send a replacement (re-crafted for you) or issue a full refund — your choice.

•           Damaged Packages: If your package arrives with visible external damage, refuse delivery and contact us immediately. If the external packaging looks fine but the jewelry inside is damaged, email us at zilvra925@gmail.com within 48 hours with photos, and we’ll arrange a replacement or full refund.

In all cases, we handle the insurance claim process so you don’t have to worry about it.

Shipping Restrictions

•           US Only: We currently ship only to addresses within the United States.

•           No PO Boxes: We cannot deliver to PO Boxes, APO/FPO addresses, or mail forwarding services. A physical street address is required for signature delivery.

•           No Expedited Shipping: We do not offer expedited or rush shipping options at this time. Each piece requires the full handcrafting and quality process.

•           Address Changes: We cannot change the shipping address after an order has been dispatched. Address changes requested before dispatch may delay your order.